TERMS & CONDITIONS
At Lavlee Locs, we’re committed to providing a safe, professional, and relaxing lock experience.
Please review the following policies carefully before booking your appointment.
Bookings & Appointments
Hair Preparation
Payments
Cancellations & Rescheduling
Virtual Meet & Greets Policy
Results & Guarantees
Liability
Health & Safety
Right to Refuse
Privacy and Compliance / Data Practices
Media & Care Policies (Adult)
Media & Care Policies (Child)
Circumstances Beyond Our Control
Changes to Terms
Acceptance
Q: How do I book an appointment?
All appointments must be booked in advance via the online booking system.
Q: How long will my service take?
Service duration may vary depending on hair length, density, condition, and individual preference. Estimated times may adjust to ensure the service is completed to a high standard.
Q: Can two locticians work on my appointment?
For selected appointments, two locticians may work together to reduce appointment time while maintaining the same level of care and attention. If you would prefer this option, you are welcome to request it, and this will be reflected in the overall cost of the appointment.
This option is available on request and will be reflected in the overall cost of the appointment.
Q: What happens if I’m late?
If you are running late, please notify your loctician as soon as possible. A 10-minute grace period is permitted.
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10 minutes late: £15 late fee
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15 minutes late: £20 late fee
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20 minutes late: Appointment cancelled and your deposit forfeited.
Q: When is an appointment considered a no-show?
An appointment will be considered a no-show if you arrive 20 minutes late or fail to attend without prior communication. Applicable fees may apply.
Q: Are guests or pets allowed?
Guests and pets are not permitted during appointments. For mobile appointments, pets must be kept separate from the service area.
Q: How should I contact LavLee Locs?
All appointment-related and general enquiries must be directed to info@lavleelocs.com or via the contact details provided at booking.
Q: Emergency appointments?
Emergency appointments may be arranged at short notice and will incur an additional 20% of the service cost.
Booking & Appointments
Hair Preparation
Q: How should I prepare my hair?
Clients must arrive with clean, product-free hair (shampoo only), with no conditioner or oils. Hair must be fully detangled and free from knots.
Q: Do I need to detangle my hair before the appointment?
Yes. For Consultation and Establishment services, hair must be fully detangled and free from knots prior to your appointment.
Q: Do you offer loc extensions?
No, loc extensions are not offered.
Q: Do I need to disclose scalp or medical conditions?
Yes. Clients must inform LavLee Locs of any scalp conditions, allergies, or medical concerns prior to their appointment.
Q: Can my appointment be refused due to hair or scalp condition?
LavLee Locs reserves the right to refuse service if the hair or scalp is considered unsuitable, unsafe, or unclean for the requested service.
Q: What happens if I arrive without following the preparation instructions?
A preparation fee may be applied, or the appointment may be cancelled with forfeiture of the deposit.
Q: Is a deposit required?
Yes. A non-refundable deposit is required to secure Retightening and Establishment appointments. Deposits for Retightening and smaller services are £30. Establishment deposits vary depending on the total service cost and will be confirmed at the time of booking.
Q: How long do I have to pay my deposit?
Deposits must be paid at the time of booking.
Q: Are consultation fees applied?
Yes. Consultations are paid in full at the time of booking. Consultation fees are a standalone payment and are not deducted from future services. In-person consultations are £30.
Q: How can I pay?
Payments are processed securely through Square and PayPal. Both platforms accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and digital wallets such as Apple Pay and Google Pay. Cash may be accepted for final balances at the discretion of LavLee Locs.
Q: Do you offer refunds?
No. All payments, including deposits and service fees, are strictly non-refundable.
Q: Can prices change?
Prices are subject to change at any time. However, the price confirmed at the time of booking will be honoured.
Payments
Q: How much notice is required to reschedule?
A minimum of 48 hours’ notice is required to cancel or reschedule standard services.
Establishment appointments require at least seven days’ notice for any changes and must be arranged directly with LavLee Locs.
As Establishment appointments require a significant amount of reserved time, changes made with less than seven days’ notice may result in the loss of the deposit and the need to secure a new appointment date.
Q: How many times can I reschedule?
One reschedule is permitted within a six-week period, provided clear and ongoing communication is maintained.
Q: What happens if I cancel with less than 48 hours’ notice?
Cancellations made with less than 48 hours’ notice will result in forfeiture of the deposit.
Q: What if I cancel within 24 hours of my Establishment appointment?
Cancellations made within 24 hours of an Establishment appointment will result in the loss of your deposit. Rebooking may require full payment in advance. Exceptions may be considered for genuine emergencies or unforeseen circumstances beyond the client’s control.
Q: Can repeated cancellations affect future bookings?
Yes. Repeated late cancellations or no-shows may result in refusal of future appointments.
Cancellations & Rescheduling
Q: What is a Virtual Meet & Greet?
A Virtual Meet & Greet is a short online session (approximately 15 minutes) conducted via Google Meet, WhatsApp Video or Zoom. It is required for all new clients prior to booking any in-person service.
Q: Why do I need a Virtual Meet & Greet?
This session allows us to connect, understand your hair goals, and ensure we are the right fit for your loc journey. It also supports client verification for safety and security.
Q: Is the Virtual Meet & Greet mandatory?
Yes. It must be completed before booking any in-person appointment.
Q: How long does the Virtual Meet & Greet take?
The session lasts approximately 15 minutes.
Q: What happens if I am late to my Virtual Meet & Greet?
Appointments will be considered missed if you are more than 5 minutes late.
Q: Can I reschedule a missed Virtual Meet & Greet?
Yes. One additional session may be scheduled. If a further session is missed, a £15 rebooking fee will apply before another appointment can be arranged.
Virtual Meet & Greets Policy
Q: Are results guaranteed?
Professional techniques, skill and care are provided; however, individual hair growth and loc development may vary depending on hair type, lifestyle, and overall hair or scalp condition.
Ongoing maintenance and adherence to aftercare guidance are required to achieve and maintain optimal results.
Q: What about aftercare?
Clients are responsible for maintaining their hair in line with the aftercare guidance provided. LavLee Locs is not responsible for damage resulting from improper aftercare, lack of maintenance, or failure to follow recommended guidance.
Results & Guaranteees!
Q: Is LavLee Locs responsible for allergic reactions?
No. Clients are responsible for informing LavLee Locs of any known allergies, sensitivities, or medical conditions prior to their appointment. LavLee Locs is not responsible for allergic reactions or sensitivities unless caused by proven negligence.
Liability
Health & Safety
Q: How does LavLee Locs maintain hygiene?
Strict hygiene and sanitation protocols are followed at all times, using sterilised tools and equipment.
Q: Can my appointment be refused for hygiene reasons?
Yes. If the hair or scalp is unclean, infected, or considered unsafe for service, the appointment may be refused for the safety of both the client and the loctician.
Q: Are there rules for mobile appointments?
Yes. The environment must be smoke-free, well-lit, safe, and free from hazards. If the environment is considered unsuitable, the appointment may be cancelled and the deposit forfeited.
Q: What if I am feeling unwell?
Clients are asked to reschedule their appointment if they are unwell, including symptoms such as a cold, flu, or vomiting. LavLee Locs reserves the right to refuse service where illness is present, and standard cancellation terms will apply.
Q: Can LavLee Locs refuse service?
Yes. LavLee Locs reserves the right to refuse service at its discretion. Service may be refused in cases of inappropriate, abusive, or intoxicated behaviour, or where a client’s health or safety needs cannot be safely accommodated.
Q: What if I have accessibility needs?
Clients are encouraged to contact LavLee Locs prior to their appointment to discuss any accessibility requirements. Carers may attend where this has been disclosed in advance.
Right to Refuse
Q: How does LavLee Locs handle my data and protect my privacy?
LavLee Locs complies with all applicable data protection and privacy laws, including UK GDPR where applicable.
We collect only the information necessary to provide and improve our services, such as your name and contact details.
Your information is used to manage bookings, communicate updates, and maintain a safe and secure service experience.
Your data is stored securely and is not sold or shared with third parties for marketing purposes. Appropriate measures are in place to protect your information from unauthorised access, loss, or misuse.
Q: How long is my data stored?
Your information is retained only for as long as necessary to provide services, meet legal and regulatory obligations, and maintain relevant safety records. Clients may request access to or deletion of their data where legally permitted.
Privacy and Compliance / Data Practices
Q: Will my hairstyle be photographed or filmed?
Yes. Photographs or videos of your hair may be taken during your appointment for documentation, assessment, and, where agreed, promotional use on the LavLee Locs website and official social media platforms.
Media consent is introduced during the booking process and will be discussed and confirmed during your appointment.
Q: Do I have to show my face?
No. Clients are not required to show their face. Faces may be blurred, cropped, or excluded unless explicit consent is provided.
Q: What if I change my mind about media consent?
Consent may be withdrawn at any time for future use. LavLee Locs will cease using your images or videos in new content following written notice. Content already published prior to withdrawal cannot be removed retrospectively.
Q: Is my personal information safe?
Yes. All personal information is treated as confidential and handled in accordance with our Privacy and Data Protection policy.
Media & Care Policies (Adult)
Q: Will my child’s hairstyle be photographed or filmed?
Yes. Photographs or videos of your child’s hair may be taken during the appointment for documentation, assessment, and, where agreed, promotional use on the LavLee Locs website and official social media platforms.
Media consent is introduced during the booking process and will be discussed and confirmed with the parent or legal guardian during the appointment.
Q: Will my child’s face be shown?
No. A child’s face will not be shown. Where necessary, images will be cropped, blurred, or captured in a way that protects your child’s identity.
Q: Is my child’s personal information safe?
Yes. All personal information is treated as confidential and handled in accordance with our Privacy and Data Protection policy.
Q: Do you service children?
Yes. Services are available for children aged 8–12. Children must be able to sit safely and comfortably for the duration of the appointment.
Q: Is parent or guardian attendance required?
Yes. A parent or legal guardian must remain present for the entire appointment. Children may not be left unattended at any time. LavLee Locs reserves the right to discontinue the service if a child is unable to sit safely or comfortably for the duration of the service, the appointment may be discontinued. Standard cancellation terms may apply.
Media & Care Policies (Child)
Q: What happens if an appointment cannot proceed due to circumstances beyond your control?
LavLee Locs will not be held liable for any failure or delay in providing services due to circumstances beyond reasonable control, including but not limited to illness, severe weather, transport disruption, power outages, or government restrictions.
Where possible, affected appointments will be rescheduled at the earliest available opportunity.
Circumstances Beyond Our Control
Changes to Terms
Q: How will I be notified of changes?
Policies may be updated from time to time. Clients will be notified of any material changes via email or through updates published on the LavLee Locs website and official social media platforms. Continued use of our services following any updates constitutes acceptance of the revised terms.
Q: What am I agreeing to when I book?
By booking or receiving services, clients agree to these Terms & Conditions in full, including (but not limited to) policies relating to deposits, payments, late fees, cancellations and rescheduling, preparation requirements, Virtual Meet & Greets, media and care, child services, health and safety, right to refuse, liability, and privacy and data protection.
Continued booking or attendance constitutes acceptance of any updated Terms & Conditions.